Age verification requires the mGrađani app and a completed sign-in through e-Građani. Prepare the app first, then start verification from your cart.
The process is simple. If you already have the app and have signed in, allow about a minute for verification.
1. Download the app
If you already have it, continue to sign-in. On your phone, tap a store link. On a computer or tablet, scan an installation QR code with your phone.
These links and QR codes are for installation only. The official mGrađani page displays your age-verification QR code when you start verification.
2. Complete your first sign-in
Open mGrađani, select “NIAS prijava” (NIAS login) and sign in with an accepted e-Građani credential. Follow the app’s setup steps and set your PIN. You can also enable biometric sign-in.
Installation alone is not enough. Once signed in, return to this cart. Opening and reading these instructions does not start a new verification attempt.
3. Verify your age and continue shopping
Shopping on your phone
- Start verification from your cart. The official mGrađani page opens in a separate tab.
- Tap “Otvori aplikaciju mGrađani” (Open the mGrađani app) and allow it to open.
- Check the store name and the age-verification request. Sign in if needed and authorise the request.
Shopping on a computer or tablet
- Start verification from your cart. mGrađani displays a QR code for your attempt in a separate tab.
- Scan it with your phone’s camera and open the link. If the camera does not open it, try Google Lens. Do not use the “Scan QR code” option inside mGrađani for this verification.
- In the app, check the store name and request, sign in if needed and authorise it.
Example only. Your QR code appears during verification. Do not scan this illustration.
Keep your original cart open. After successful verification, return to it and select “Continue to checkout”. If the verification tab does not close automatically, switch back manually. The time shown on the official page applies to the active verification attempt.
Your privacy
e-Građani only sends us confirmation of whether you are an adult. It does not send us your name, personal identification number (OIB) or date of birth.
You provide delivery and billing details separately during your purchase.
If you need help
The app will not open or the address is invalid
If the app is not installed or cannot open, your browser may show an invalid-address message. Dismiss it. Look for “Nemate aplikaciju?” (Don’t have the app?) on the official page, or use our installation links above. Complete sign-in and return to your cart. If an attempt is still active, select “Cancel” before starting again.
I am shopping inside Facebook or Instagram
An in-app browser may have trouble opening another app. Open the store in Safari or Chrome, check your cart contents and start verification there. Your in-app browser cart may not transfer automatically.
Verification expired, was cancelled or declined
Return to your original cart and read the result. If the attempt is still running, select “Cancel”. When the app is ready, you can try again. Buying products containing alcohol requires successful age verification.
I do not have an e-Građani credential
Find information about available credentials at gov.hr. You can buy products without alcohol by removing the products containing alcohol from your cart yourself.
