Shipping policy

1. Delivery area

Under this version of the Policy, Adria Gifts delivers exclusively within the Republic of Croatia, to supported addresses and collection points displayed during checkout. Delivery to other countries is not available. Collection in person from Adria Gifts is also unavailable.

The ability to select a language, currency or market on the website does not in itself mean that delivery outside Croatia is available. If the delivery area is expanded in future, we will publish the appropriate terms and update this Policy before activating a new destination.

The customer may order a gift box for delivery to their own address or to another recipient in Croatia. The customer must be entitled to provide the recipient's details and must enter the information required for proper delivery.

2. Processing and estimated delivery time

Orders are normally processed within 1-2 business days, followed by an estimated delivery time of 1-3 business days after dispatch. The delivery time for a specific order is the time displayed during checkout or stated in the order confirmation.

Business days are Monday to Friday, excluding public holidays and other non-working days in Croatia. Processing of an order received at a weekend, on a public holiday or on another non-working day begins on the next business day. The processing period begins after successful payment, receipt of the order confirmation and completion of any required checks.

The stated times are estimates. Delivery on a particular date is binding on Adria Gifts only where that date was expressly confirmed to the customer before conclusion of the contract. If delivery by a specific date is essential, the customer should contact us before ordering so that we can confirm whether that deadline can be accepted.

3. Carrier, price and tracking

Parcels are collected and delivered by a selected carrier or logistics partner available for the recipient's address and the parcel contents. The specific delivery service may depend on the address, parcel dimensions, contents and the ability to perform any required age verification.

The delivery charge and available option are displayed during checkout before the customer confirms an order entailing an obligation to pay. The charge displayed before confirmation governs the order. Free delivery applies only where it is expressly shown for the specific order or provided for in the published terms of a particular promotional offer.

Where the selected service offers tracking, the customer will receive a parcel number or tracking link at the email address provided with the order. Tracking information depends on the carrier's system and may be updated after a delay.

4. Accuracy of address and contact details

Before confirming an order, the customer is responsible for checking the recipient's name, address, postcode, telephone number and email address. If an error is reported in time, Adria Gifts will attempt to correct the details before dispatch, but a change may no longer be possible after the parcel has been handed to the carrier.

If delivery fails solely because of an inaccurate or incomplete address, the recipient's unavailability following a proper delivery attempt, or unjustified refusal of a correctly delivered parcel, we may agree a further delivery attempt with the customer. Before redispatch, the customer may be charged only the actual, reasonable and demonstrable additional cost, where permitted by law. This does not apply where the problem was caused by Adria Gifts or the carrier.

5. Delivery attempt and uncollected parcels

The recipient should be available to receive the parcel at the stated address and follow the carrier's notice. The number of delivery attempts, redirection options and holding period depend on the selected delivery service's rules.

If an uncollected parcel is returned to us, we will inform the customer and agree redispatch or another solution appropriate to the circumstances and the law. Failure to collect a parcel does not in itself constitute a valid statement of withdrawal from the contract.

6. Parcels containing alcohol and age verification

Parcels containing alcohol are delivered only within Croatia. The customer must be aged 18 or over and must successfully complete the required online age verification before completing the purchase.

The customer may choose delivery to another adult, a parcel locker or another collection point where that option is offered during checkout and the selected carrier accepts such a parcel. Additional age or identity verification on delivery or collection is carried out only where required by applicable rules or the carrier's conditions. Further rules are set out in the Alcohol Purchase Terms.

7. Delay and inability to deliver

Adria Gifts will deliver the order without undue delay, within the period displayed during checkout or stated in the order confirmation. If no specific period is stated or agreed for an order, the statutory final delivery deadline applies. If we cannot deliver within the agreed or statutory period, we will inform the consumer in writing without delay.

The consumer will normally give us an additional reasonable period for performance. If we do not deliver within that additional period, the consumer may terminate the contract and receive a refund without undue delay. An additional period is not required where it is apparent from the circumstances that we will not be able to perform even within that period, or where an expressly accepted delivery date was essential to the contract.

Adria Gifts does not exclude responsibility for its own obligations by referring to the carrier. Extraordinary events beyond reasonable control may affect the estimated delivery time, but do not remove the customer's statutory rights in relation to undelivered goods.

8. Damage or loss

We recommend that the customer inspect the parcel's external condition on delivery. It is useful to photograph visible damage and, where possible, note it with the carrier and report it to Adria Gifts without delay. Failure to report immediately or provide photographs does not in itself remove the consumer's statutory rights.

To assist a prompt investigation, it is useful to provide the order number, a description of the problem and, where available, photographs of the outer packaging, internal packaging and damaged product. If the parcel is lost or damaged before risk passes to the consumer, Adria Gifts will provide an appropriate remedy in accordance with the law.

9. Passing of risk

The risk of accidental loss of or damage to the goods passes to the consumer when the goods are delivered into the possession of the consumer or a person appointed by the consumer other than the carrier. If the consumer independently selects a carrier not offered by Adria Gifts, risk passes when the goods are handed to that carrier.

10. Contact

Questions about delivery should be sent to iva@madaboutit.hr, including the order number where available. We normally respond to support enquiries within 2 business days.

A formal written complaint may be sent to the same email address or by post to Mad About It d.o.o., Dugoselska ulica 10, 10000 Zagreb, Croatia. We will acknowledge receipt without delay and respond in writing no later than 15 days after receipt.

Version: 1.0 Published: 1 September 2026 Effective from: 1 September 2026