Terms of service

1. General provisions

These Terms and Conditions govern the use of https://www.adriagifts.com and the purchase of products from Mad About It d.o.o. za trgovinu i usluge, trading as Adria Gifts.

A “consumer” is a natural person who enters into a contract outside their trade, business, craft or profession. “Customer” includes any person who orders a product, while consumer rights apply only where the customer acts as a consumer.

These Terms apply to purchases made by consumers through the online store. An enquiry submitted through the business gifts page does not constitute acceptance of an offer. Purchases made by legal or natural persons in the course of their trade, business, craft or profession are governed by a separate offer or contract.

Before ordering, the customer has access to these Terms, the Shipping Policy, Returns Policy, Privacy Policy and company information. The customer can save or print these documents.

2. Products and gift boxes

Adria Gifts sells predefined gift boxes and the variants offered for them. The contents, quantity and main characteristics of each offered variant are available before an order is placed.

Individual products in a box are sourced from suppliers and remain in the manufacturer's original sealed packaging. Adria Gifts does not manufacture or decant them and does not alter their contents. Original labels, production batch or lot markings, expiry or best-before dates, safety warnings and excise stamps remain on the products.

As seller, Adria Gifts is responsible for ensuring that the delivered box corresponds to the agreed variant, is suitably packaged and preserves the customer's statutory rights. The customer may exercise rights arising from a lack of conformity directly against Adria Gifts as seller, irrespective of the manufacturer of an individual product in the box.

Photographs are intended to represent products faithfully. Differences in colour display caused by screen settings do not, in themselves, constitute a lack of conformity. Contents or a variant will not be replaced with another product without prior notice and the customer's express consent, except for a change that does not affect the agreed characteristics and is permitted by law.

3. Availability and restrictions

Products are offered while stocks are available. An automatic acknowledgement of receipt of an order does not guarantee availability if stock has been exhausted simultaneously or the website contained an obvious technical error. In that event, Adria Gifts will inform the customer without delay and offer a refund or, with the customer's express consent, a suitable alternative.

Products containing alcohol are available only to customers aged 18 or over and only in markets approved for such sales. The trader may reject or cancel an order if the required age verification is unsuccessful or refused, or if delivery of alcohol to the destination is not permitted.

4. Prices and taxes

Prices are displayed in the currency of the selected market and include applicable value added tax (VAT) where indicated. Delivery charges and any other costs are displayed before the customer submits the order.

For cross-border sales, the price may vary according to the country of delivery because of the applicable VAT rate, excise duties or an authorised delivery method. The final price displayed before the order is submitted governs the contract.

Adria Gifts does not use personalised pricing based on automated decision-making, behavioural tracking or profiling of an individual customer. Price differences resulting from the selected market, currency, VAT rate, excise duties, delivery cost or delivery method are not personalised pricing.

When announcing a price reduction, Adria Gifts will display the legally required prior price. An obvious pricing error does not bind the trader if the customer could reasonably have recognised it as an error; before taking any payment, the trader will request the customer's confirmation or cancel the order and refund any amount received.

5. Ordering process and conclusion of the contract

The customer selects a product and variant, reviews the basket, enters delivery and payment information, checks the total price and submits the order by taking an action that clearly indicates that the order entails an obligation to pay.

Before submitting the order, the customer can correct information and remove products. The customer must provide accurate information necessary for performance of the contract.

After the customer submits the order and payment has been successfully completed, Adria Gifts sends the customer an electronic order confirmation. The contract is concluded when payment has been successfully completed and Adria Gifts sends the customer an electronic order confirmation that constitutes acceptance of the order.

The order confirmation is sent to the customer's email address and contains the essential order information and these Terms in PDF or another durable medium that enables the customer to store and reproduce them unchanged.

The contract is concluded in the language of the selected market. Any difference between a translation and the Croatian source cannot deprive a consumer of mandatory protection afforded by the law of the country in which the consumer has their habitual residence.

6. Payment

The customer may use the payment methods available during the ordering process. A payment service provider may apply its own terms and security checks. Adria Gifts does not store the full payment card number where payment is processed by an authorised provider.

The order is dispatched after successful payment or other confirmation required by the selected method. If payment is declined or cannot be confirmed, the trader may suspend performance of the order and inform the customer.

An invoice is issued in accordance with applicable law and sent electronically to the email address provided with the order. The customer is responsible for entering an accurate email address for delivery of the order confirmation and invoice.

7. Delivery

Delivery is made to the addresses and under the conditions stated in the Shipping Policy. The estimated delivery time is displayed before purchase or in the order confirmation. If no period has been specifically agreed, the goods will be delivered without undue delay and no later than the statutory deadline.

The risk of accidental loss of or damage to the goods passes to the consumer when the consumer, or a third party appointed by the consumer other than the carrier, takes physical possession of the goods, unless the consumer independently commissioned a carrier not offered by the trader.

8. Conformity of goods and complaints

Adria Gifts is liable for defects and lack of conformity of the goods in accordance with mandatory law. Goods must correspond to their description, quantity, quality, functionality and other agreed characteristics, as well as the usual expectations for goods of the same type.

The customer should report an identified problem to iva@madaboutit.hr and, where possible, include the order number, a description and photographs. Failure to provide a photograph does not remove statutory rights where the problem can be established in another way.

Rights arising from a lack of conformity and the right of withdrawal are separate rights. Their conditions are described in the Returns Policy.

9. Right of withdrawal

Where permitted by law, a consumer may withdraw from the contract within 14 days without giving a reason. The statement may be submitted through the Withdraw from Contract online function, by using the form or by any other unambiguous statement delivered before the deadline.

The consumer may submit the withdrawal statement before taking physical possession of the goods. If an unambiguous statement is received before the parcel is handed to the carrier, Adria Gifts will stop dispatch and, without undue delay, refund all amounts received using the same means of payment used by the consumer, unless the consumer expressly agrees to another means of refund without additional cost. If the parcel has already been handed to the carrier, the procedure and conditions in the Returns Policy apply.

Gift boxes and their offered variants are predefined. The fact that a customer selects an existing variant, box design or pre-offered message does not make the product goods made to the customer's individual specifications.

The detailed procedure, deadlines, return of goods, possible statutory exceptions and refunds are governed by the Returns Policy.

10. Promotions, reviews and commercial messages

A specific promotion may have additional terms available before purchase. To the extent permitted, those specific terms apply to the promotion if they differ from these Terms.

Published reviews and ratings must be presented in a way that does not mislead the customer about their source or verification. Messages concerning stock, popularity, customer numbers and urgency are published only where they have a verifiable and current basis.

11. Product safety and recalls

The customer should follow the labels, instructions for use, allergen information, storage conditions and safety warnings for individual products. If Adria Gifts becomes aware that a product may be unsafe, it will take appropriate measures, including suspending sales, informing customers, withdrawing the product or organising a recall.

A problem may be reported to iva@madaboutit.hr. Medical emergencies should be reported to the appropriate emergency services.

12. Use of the website

Users must not interfere with the operation of the website, attempt unauthorised access, introduce malicious content or use the website contrary to law or the rights of others. The trader may restrict access for security, maintenance or rights-protection purposes, provided that this does not restrict consumer rights already acquired.

13. Privacy and cookies

Personal data is processed in accordance with the Privacy Policy, while cookies and similar technologies are governed by the Cookie Policy and cookie preferences.

14. Governing law and dispute resolution

A consumer may submit a written complaint by email to iva@madaboutit.hr or by post to Mad About It d.o.o., Dugoselska ulica 10, 10000 Zagreb, Croatia. Adria Gifts will acknowledge receipt without delay and provide a written response no later than 15 days after receipt, clearly stating whether it accepts that the complaint is well founded.

Adria Gifts and the consumer will first attempt to resolve any dispute by direct agreement. If the dispute is not resolved in this way, the consumer may propose resolution before the Mediation Centre at the Croatian Chamber of Economy (Centar za mirenje pri Hrvatskoj gospodarskoj komori), Rooseveltov trg 2, 10000 Zagreb, email: mirenje@hgk.hr, https://www.hgk.hr/centar-za-mirenje. Participation in mediation is voluntary and does not restrict the consumer's right to judicial protection.

These relationships are governed by the law of the Republic of Croatia. If a dispute cannot be resolved by agreement or mediation, the court in Zagreb having subject-matter and territorial jurisdiction will have jurisdiction, unless mandatory consumer protection provisions or applicable European Union rules entitle the consumer to bring proceedings before another court.

15. Amendments to these Terms

Amendments apply to future contracts from the publication date or a later stated date. An existing contract will not be amended unilaterally without a legal basis or the parties' express agreement.

Version: 1.0 Published: 1 September 2026 Effective from: 1 September 2026